Poor service at BMW cedar isle

I am very disappointed with BMW CEDAR ISLE service, I regret even purchasing my car with them, firstly, their service is very bad, the manager is not helpful Vic, the service department people are also not helpful at all Leroy and Leon. It will take you a week to confirm your car booking because no one will get back to you for confirmation, I bought my car there a year ago and a few months later the car gave me issues and I took it in (after struggling to get a booking I had to drove there and request for assistance), I was told it’s a different thing and it is fixed, December the weird sound comes back and again struggling to make a booking, I get the car there and three days later I am told It is not advisable to drive the car and listen mam we can’t loan you a car because “I can’t give you something I don’t have” Vic’s words even after I explained how much I need a car,