Poor Service, Arrogant and Don't Care Attitude

I took my car for a change of indicator globe on the 06/02/2015 and it returned with a scratch, now the Service Manager is approaching my query with arrongance and he doesn't even see a point of contacting me directly for feedback. He is communicating through a Service Agent who is not explaining decisions properly.<br> <br> My car isn't even a month old and I haven't even paid my 1st instalment, already there's scratch made with a sharp object.<br> <br> On the day I fetched my car (06/02/2015), I returned within minutes of collecting it after I noticed the scratch to lay a complaint, two employees inspected the car and took photos, I even showed them my laptop bag and lunch bag, none which had sharp objects that could've caused the scratch. <br> <br> One of the issues that puzzles me is when we drop the cars in the morning, an inspection is conducted and we requested sign it however when we fetch the cars, no evidence that any inspection is done.<br> <br> I am still waiting for a written response that entails the process taken for the investigation and conclusion reached not to pay for this mess up.<br> <br> I am not happy with your service at all and I find it to have a \don't care attitude"towards clients. """