Poor Service and No Communication

I am actually very fond of JSN Bryanston. I have never had an issue before and recommend them to everyone I know that drives a BMW.<br> <br> So I was shocked when this incident occurred. I brought my car in for a service today. Throughout the day I have received no feedback at all. I had to call in several times to try and find out what is going on. I eventually got 1 missed call just after lunch. I called back immediately but was told the person was not available and would call back. Again, no call. At 16:30 I called again and was told my car was nearly ready. When I mentioned that I had no feedback all day I was told my phone must be broken. No apology, no attempt to email, no SMS. I only received the one missed call then get told that its my problem. There is nothing wrong with my phone. I was then called back at 16:45 to be told that they no longer had a driver available and I must organise my own transport to get my car. If I was told earlier maybe I could have made a plan, but now at rush hour I must find someone to take me there.<br> <br> I am extremely angry and shocked at the service I have received from JSN today.