POOR SERVICE

My car went for a service (minor service - 30 000km's) on the 9th March 2015 at BMW City Auto where I bought the car. On the 17 March 2015 it started to give me problems on the fuel gage. The following morning I was reluctant to drive it to work as I was not sure of what could be the problem. I ended up calling BMW on call they organized for the car to be towed to the nearest dealership which was ISANDO in this case. They checked the car while I was waiting, the service consultant (Elmarie) advised me briefly that there was a problem with the wires pumping the fuel she said I will have to leave the car with them for a further diagnosis. She made it clear that she does not know how long the process will take it might be the same day or the next day, she suggested that meanwhile I must let City Auto aware of the situation so that if push come to shav they will have to organize a courtesy car for me as the branch that sold me the car but she will also keep me updated. <br> To cut the long story short: Firstly there was no form of communication at all the entire day up until I called Elmarie around 15h00 whom told me that my car won't be finished that day. I demanded to speak to her manag