Poor service

My car was towed to a BMW dealer in Mafikeng (Dada Motors) on 28 December 2017. My experience with the the dealership has indicated to me that they have high level of disregard to their customers. From the time when my car was taken in, they were only able to make assessment on the damages on Saturday 6 January. I had to call every two hours to get the quotation which they were supposed to forward to Warranty insurance. Eventually I had to contact warranty and furnish them with quotations to process, this was on 10 January 2018. Warranty sent approval on 11 January 2018. I then called the dealership to inform them about the approval and that they could go ahead with the repairs. I was then informed that repair job will start on Tuesday 16 January and that they will complete on Wednesday 17 January. When I called today 17 January the story has changed. They haven’t started with the repairs. Their excuse is that they don’t have certain equipment which will only be collected from Joburg tomorrow.

1. From the assessment they should have determined what they will need to carry out the job. 2. I only get informed whenever I call them 3. Is this how BMW drand shoul be represented

I am disappointed by how this BMW dealership has handled this matter.