Poor service

I purchased a Mini one from BMW Joburg City Auto. I traded in my Ford and ABSA was going to settle the Ford (ABSA) and Polo (MFC).

MFC settlement amount in September was R32 970 and on Thursday morning (02-11-2017) I only received an amount of R29 000.

The current settlement amount is R31 470 with a shortfall of R2500.

BMW did not bother to contact MFC or myself to confirm the current settlement amount and assumed it was R29 000.

Thursday I sent an email to Lareece Herold and Ntsako Baloyi to enquire who I could chat to resolve this issue, and have not received a response to date.

Friday I Whatsapped Ntsako, who advised his manager would need to advice further, but was not in. Sent another WhatsApp today and no response.

I will NEVER recommend anyone to this dealership.