Poor Customer service

<p>Am stranded without a car because BMW SA is investigating the matter on my 2016 BMW 3 series. no feedback given on the matter. It's disappointing that no one is updating me on the status of the matter or assistance since I don't have transport. The dealer has a bond and the matter to BMW SA while am stranded. Not the service I've expected from BMW as I've been their customer for 8 years and bought 3 cars from them.</p> <p> </p>