Poor BMW East Rand Customer Service

I bought a BMW at East Rand BMW in June 2020. As part of the outstanding items, were the spare keys, licence disk and a courtest Jacket for which I submitted my size. It took me many follow ups to get first the spare car keys. On 22 September 2020 received the licence disk eventually. I understand that there are issues regarding the availability of services etc BUT every time I am the one who had to make follow ups on the outstanding things without proactive communication from the dealership. I have a myriad of emails that I have been sending through and copying *** but that has proved to be futile. I am informed that there is a backlog of Jackets today, something that I was only informed after multiple queries. But I am not being informed when the backlog will be cleared and so on. I went to BMW Midrand for a visit but they did not seem to have similar backlogs. I need absolute times and dates not some indefinite wait. It would appear that the only time turnaround times are good is when you have not signed up the offer yet.