Please use another dealership - Shocked at service

I have numerous complaints on how my car breakdown was handled. I towed my car to BMW under the impression that it would be taken as priority. This was not the case at all. Brought it in the morning, the service consultant told me that he will try and fit it otherwise it would be sorted the next day. The next day, I called in they told me booked cars would only be seen to and they will try to see to it. In my opinion my car was booked in the previous day. I tried to contact the manager to make him aware of the situation, called about 20 times that day, left messages and 7 days later no reply. I tried endlessly to contact the director Mr Tayob, left messages, he did not return not one of my calls 7 days later. I am still without a vehicle. The service consultant told me on about 5 occasions that he will contact me back but never did. I had to keep calling to find out what is happening. They told me that the car is difficult and they are struggling to find out exactly what is wrong. On the 7th day of having my car and me not going to work the customer relations manager called to say that they think it best that I tow my vehicle to another BMW at my own cost as I complained about lack