Pathetic service

Good Evening,

I would formally lodge a complaint regarding the level of service I experienced.

I bought a 2021 BMW G20 330 from BMW Cedarisle on the 21/04/2022, from day one I notice that the car’s digital key functionality doesn’t work/Im unable to set it up. I reported the issue to the dealership within seven days of buying the car.

I have been taking the car back and forth to the dealership atleast every third day since buying it,for the same issue without any success with getting the issue resolved. I was requested to bring the car for a day for the dealership to sort it out,I was then given a courtesy car for two days. The dealership was very clear that they needed their courtesy car back,without my car being sorted out. I felt bad treated by the dealership because they didn’t have the courtesy of offering me a loan car for as long as they still struggling to solve the issue.

The dealership informed me that the issue with my car has been escalated to BMW Germany and the are waiting for feedback. It has been almost a month and I’m stuck with a car with functionality that I’m paying for and cannot enjoy.

I need the car to be recalled and being a car with functionality that I can enjoy and happy to pay for alternative,to be given a courtesy car to use for as long as it take BMW to fix the issue with my car.

I feel insulted that every time the dealership cannot fix the issue,I’m being told that the car is drivable…it baffles me that they are failing to realise that it is not about the car being drivable but me enjoying what I pay for.

Please arrange for either a courtesy car or for the car to be recalled evacuee clearly there’s something wrong with it.

Regards