Pathetic customer service.

I’m having a problem with BMW Mbombela where I purchased my car on the 8th of November, a few days after getting the car I noticed that the sunroof was making noise as if it were open even when closed. I took it in, the manager drove the car & said he could hear it but I should bring it in a few days later & they will fix it which they did.

November 29th 2023 reported that my car is making a squeaky noise when I drive, I was told to bring it in so they could hear the sound & they immediately dismissed it said they could not hear the sound. I told them that the vehicle needs to get hot as you drive then the sound starts wether you accelerate, break or make a turn. December 20th of 2023 I went back to the dealer the person who assisted me with the sale was not there then she asked her ****orker Dominic to drive with me & he could hear the sound. He told me that he would book my car the following week 29th of December when i got there on the 29th there was someone from the workshop department by the name of Paul.we took the car for a drive & he too could hear the noise, he told me he would have to keep the car for more than two days because he has a machine that is able to detect noise in the car but unfortunately that day he couldn’t take it the car. He told me the car would be rebooked for early January the manager confirmed that he would communicate the date with me. January came & went to mid January there was no communication from him I had to do the follow up myself. For my car to be booked for the 24th of January when they took the car I had asked for a curtesy vehicle as I needed to continue being mobile. I was given a faulty car that had a drive train issue. I called the manager upon our conversation he mentioned that the car booked for service so he doesn’t know why it’s like that. & from listening to him he knew that he had given me a faulty car but had hopes that I knew nothing about cars so I would not be able to notice, I had to go back in to get an alternative car. On the 25th of January 2024 l got a message from him the saying they have done tests on the vehicle & they cannot hear the noise they even drove my vehicle and they cannot hear the noise. I called him and asked cause I’m the regular driver of the vehicle why are they dismissing what i am saying because both Dominic & paul heard the noise too. He told me that they cannot hear the noise & the vehicle is now back with him since he is the manager at the pre-owned. I should come and collect it.

After that conversation I went out of my way to look for a video on Youtube that I could relate to and I found one & sent it to him as to what to look for whilst they had the car he ignored my messages & did not even get back to me. On the 27th in the morning I sent him a message that I will come & collect the car he read it and was able to reply. i went in & I went in to collect the car & I went to the parts department as I had a concerned with the lights of the Vehicle i could see that they are generic lights as much as I am not up to par with vehicles I had a BMW before & I was unfortunatly highjacked hence I had to buy a new car. The gentleman who worked at the parts department advised that the bulbs are not the one for the vehicle they are generic. On my way home with the car the car started making noise again half way in the route I called micheal the manager, he told me that there’s nothing they can do since the mechanics cannot hear the noise he started being rude we had a heated argument over the phone I told him it feels like I am being taken advantage of because I am a female. I took a video while driving and the car making sounds & I sent it to him.

The car was rebooked for the 7th of February 2024, upon handing in the car I raised the issue of the lights with micheal he said he would tell the people busy with the car to look into it,on that day later I received a call with a quote as to how much the car will need to be fixed, I told the lady who had called that im not liable for any costs. I got in touch with micheal the manager again he told me he is waiting for a quote & he will advise me accordingly we again had an argument I told him that I got the car like that so I’m not liable for the costs. They called me Friday afternoon that my car was ready. I asked the sales lady to check if the car has been fixed she said she would & again I raised the issue with the lights of the car with her. She then gave me a call that the vehicle has been fixed & with the lights they cannot assist me because they are working, & the question i still have if they sell BMW approved pre-owned vehicles how come they are missing all these things? How does their quality check go. cause buying a BMW car from a bmw dealership is supposed to be a peace of mind but its now a nightmare for me. Because if they are saying the lights as long as they work even if its generic lights. Shouldn’t this car look like any 2016 x1 BMW model? we don’t buy cars simply because they move but also how they look outside. On Saturday the 10th of February 2024 morning I went to collect the Vehicle & before I could get home the car started making the squeaky noise again. At this point I do not know what to do because seemingly they cannot fix the problem with the vehicle. I want to find out how can i be assisted & what are my options in this instance cause I have never enjoyed having this car since I bought it instead its constant trips to the dealership & I do not get any help.

I logged a case with BMW South Africa & I’m getting no feedback. Case ***. On the 14th of February I contacted the lady who assisted me with the sale she told me her manager is out on a meeting & she will call me back later that day today is 28th of February & I never received that call. Seemingly selling a car is not a problem but the After sale is.