Pathetic Customer Service - BMW Cedar Isle

To whom it may concern,

I would like to name and shame BMW Cedar Isle, JHB for their pathetic customer service. I've been a loyal BMW customer for over 2 decades and I've never experience such poor customer related service, as I have, in the last 2 weeks. On two occasions I've tried booking my car in and on both those occasions, my calls have fallen on deaf ears. The 1st time, I was assured the service\booking related manger would get back to me as she was unavailable. Needless to say ,that follow up didn't occur. 2 days later (without any response), I called again and this time, no one was available again to take my call (talk about a lack of efficiency). No follow up call from the booking manager was made. I'm now considering looking at going to another dealership, who can hopefully provide me, with an overall better customer engagement experience. This has left a rather sour taste in my mouth, as this incident, is seriously making me consider purchasing my next vehicle, from Mercedes or Audi, who understand the value of treating their customer base with more compassion, care and due diligence, when it pertains to customer service. Hopefully BMW SA can can get to the bottom as to why this rather shocking conduct is on going at BMW Cedar Isle

Extremely disappointed BMW Customer...

L.Naidoo