Pathetic BMW Vereeniging and BMW South Africa

I purchased a new BMW from BMW Vereeniging in September 2018. I have been complaining about my car seats being two different tones of red. BMW Vereeniging informed me that they will be contacting BMW South Africa to come out and have a look at my car. Jason (the dealership manager) actually made me take in my car in December 2018 and said that a representative from BMW SA will be out on that day to inspect my car. When I went to collect my car later on that day, the service department said to me that BMW SA was never planned to go out and inspect my car on that day as the representative was already on annual leave. This shows that the dealership manager is a great ****! We are now in January 2019 and I have contacted BMW SA and they said that they have no notes on their system regarding my issue. I am absolutely appalled at BMW Vereeniging and BMW SA.