1 reviews | Active since Jun 2016
NO HELP, FORCED TO DRIVE A DEAD CAR
Yesterday I avoided 3 accidents. My car is still on Motorplan. Car lost power. I called BMW Assist to tow the car. They asked me numerous questions. I told them that the car started shaking on start, lost power, refused to start, shaked violently. I was told it was a petrol issue. I forced to drive the car to the nearest garage and poured a bit of petrol. The car still did the same thing of stalling. I risked my life and drove the car and managed to park it at work. I called the call centre back and explained what happened, they told me I needed more petrol. I should call someone to bring me petrol despite the fact that the car gave me a drive train warning. I was told they cannot assist me even with petrol as I am parked safely not on the road. They (LUBABALO AND SIMPHIWE) at the called centee refused to tow the car and told me that they can only assist me once I am certain that there is enough petrol. (LUBABALO AND SIMPHIWE) at the call centre. I had to ask for help from friends to get the car home. Today, a day later I am stuck with the car that is not even starting. I am angry and upset. I wish I could even return the stupid car and get my money back after the service I received. I risked my life and wasted my time. On top of that, alas! I am told I need R1700 to get a curtersy car as if I had planned the problem that is happening to me. I will be getting lawyers to be in touch too if my car is not sorted. I cannot even be guaranteed a proper turn around time. I am disappointed and very upset!
