****** item while car was serviced and ZERO FEEDBACK

I took my car for service at BMW Sandton and an item of mine was taken from my car. I called on Thursday 23 April to report this issue and the Customer Service Manager told me that they’re looking at footage and will get back to me on Friday the next day. I didnt receive a call on Friday and then again the week after with no feedback. This is terrible and would NOT recommend this service centre. Absolutely ********** client experience.