INCONVENIENCE ON A NEW MODEL

On 08/10/2015 I took my 2015 BMW 316i in for repairs on the car's aircon which had not been working for almost a month now.. In the afternoon of the same day I was called to alert me that the issue had not been resolved. I was then informed that there was no courtesy car available so I used public transport to get home as I still believed that this was still within reasonable time for repairs. <br> <br> I have just now received a call from the service agent, who has been quite forthcoming with information so the complaint is not about the agent. He was calling to let me know that the part needed for my car will need to be ordered from Germany, and that means this will take 14working days to arrive in the country and only then will they be able to do the repairs (+1 day for repairs), with no courtesy car being offered. <br> <br> What i find unacceptable is that I will now be driving in a car with no aircon in this HEAT, although the car is only 4months old? This is a total inconvenience as i cannot be expected to drive with my windows down for the next 3weeks, not counting the past month. <br> If this is how BMW values their customer then this will be my 1st and last car purchase and recommendation.