In-comprehensive Motorplans and irregular servicing

<p>I have a 2 year old BMW M135i that I have owned since new. The vehicle does an average of 12 000km a year. It is serviced as per the service notifications from the dash and in line with BMW's advise. I had taken my vehicle in to my preferred service center just over a week ago as per the notification on the Dash and under the assumption that it was due for it's annual minor service. As advised by my service advisor, the service that was due, as per the key fob, was the brake fluid service and not the minor service where the oil and filters are also generally changed.</p> <p>Over the weekend, whilst on a 500km+ trip, my car had run out of oil and the only place that the 5W 30 oil could have been found was at BMW dealers which where far off from my route and closed. None of the service stations that I had passed from 19:00 to 01:00am that evening carried the 5W30 oil that my vehicle uses.</p> <p>The most annoying part of this whole situation is that when my car was serviced, i did not trust my service advisor and hence called BMW South Africa who confirmed that the service items are carried out as per the key fob indication and nothing more. So this my preferred service center is acting in terms of their holding company's policies which shifts the blame from them to BMW SA.</p> <p>Having a comprehnsive motorplan that is sold with this vehicle, I had to now pay for oil out of my own pocket on 2 occasions as Oil top-ups which the key fob will also indicate when due is not covered by BMW, again this was confirmed by BMW SA.</p> <p>My personal opinion is that the Oil and Filters should be serviced anually if you are not meeting the anticipated mileage intervals and fluid levels should be checked when a car is brought in for service regardless of what the key fob tells you.</p> <p>I have always been loyal and passionate about the BMW brand but it seems like the common sense is running dry at the strategic level and I feel betrayed and disgusted that I have to be posting this complaint.</p>