I'm so disappointed and fed up and ************* Dealerships about BMW services and Illtreatment

Hello my name is Tabang I'm writing this complaint on behalf of my wife.2017 we bought brand new BMW 1 series and we registered as a 2 drivers me and my wife.on 2019 june i had a problem of clutch and my car was towed to east London BMW in berea.it was fixed because we have 5years car warranty on 2020 june I hv a signal in my dashboard then I booked it in to be checked and I was told by Mr lwazi that it a sign of clutch fine,we did order the clutch then after 3 days it arrived later my car was putted in a lift to be checked and he discovered that flywheel was also damaged and I ws confused and shocked because on a previous year we did changed these 2 parts on 2019 and same thing on 2020 but I've managed to relax because of motor plan.after 3 days I received a call from east London BMW consultants stating that my car wont be fixed because it's a clutch abuse and if I wnt my car to be fixed I must pay them 36Thousand. Following day I went to BMW to enquire about all this and they told me that management is in Durban. So I've asked them for a meeting and we did had a meeting but I couldn't get assistance then I called BMW S.A evn them they couldn't assist me up until I've decided to buy another car and live this bmw with them as i was panicking.on Friday they gave me a call wants to know what I'm gonna do about my car because it's not their responsibility if any damages or ****** parts.so my sister told me about you Hello Peter and I really need your assistance in this regard asap.