Im a disappointed customer with BMW and there treatment

Greetings

I'd like to bring to your attention the unsatisfactory experience i received with BMW SA.

Im not happy with BMW SA on how I’m being treated with my case, Im paying +-R25000 every month its too much money for me not to have my car at BMW, This is the 5th month now paying and not having my car with so what’s the point of me paying if this is the case?, I know BMW as a trusted brand and a reliable brand too but now Im disappointed with this treatment and its outcomes.

My car has a motor plan it should fix all the mechanical problems as its still covered, I brought the car in for the first week after it charted down on me while i was at work, they fixed it then it was fine and all was well in it but it drove only for a week, it then started to show warning lights, i booked it in that’s when they said the engine is damaged we need a replacement and i should buy or pay for it because its water damaged and its my fault.to my surprise i never drove the car into water only drove it in the rain unless I don’t have to drive it in the rain too, so how come you say its a water damage yet the was no water mark outside the engine yet the is a water mark inside the engine? I also do have a work shop so I know a lot about engines too, If it was a water damage why didn’t they pick that up the first time I took in to the work shop, instead they fixed it and it was ok running properly until it started showing all the warning lights. Suddenly its water damage, no I’m not buying it and I can not continue paying for the car that’s been stored in you workshop for the past 5months paying for this car yet I'm not driving it. Currently am under financial constraints as I was pressed to get another car meanwhile you keeping my car that am paying R25000 monthly and that’s extra costs that weren’t budgeted for another car.

Motor plan provided me with the temporary carfare the duration of level 5 they they took the car back because BMW says it was a careless mistake with my car so you not liable for the damages and you took the car back .it was an X3, yes the are 3 scratches that were caused by me but the car is insured course I was told should it happen that I get involved in an accident and its a right off I'll have to pay R18000 for excess, but now its not a right off its just minor scratches .Now am being told I should pay R18000 how come? guys money doesn’t grow on trees, the car is insured so I should pay excess not the costs so fix the damages on the car .I'm not paying the costs to fix the damages, I'm paying the excess fee.

My car is an SUV so the stories around the water damage thing I'm not buying it ,so it means when its raining i shouldn’t drive it? I'm paying too-much to hear that story and now I'm being told that I'll be charged storage and diagnose costs if I'm not fixing the car, and a Polo vivo drives on the rain and its R200 000 yet my car can’t drive in the rain yet its R1 500 000 don’t play with us please so fix my car and stop it with the stories, there is no way that the are marks inside the engine yet the are no marks/signs of water outside the engine.

I called at finance this other time one of your consultant told me I have a ballon payment in my settlement ,no ways when I spoke to the lady(accountant in Clearwater BMW )I mentioned to her that I don’t want any balloons payments when we were negotiating the contract. its a balloon payment of R400 000+ never it can’t be ,the car is worth R1 300 000 standard price plus extras it comes to R1 500 000 add 11% interest its a total of R1 665 000 not the total I'm seeing of R2 200 000 never how many percent it is? to amount to R700 000 interest that’s more than 50% so seat down and do the maths this is ridiculous, that’s a total *******.

And another issue I went on your face book page the other day, to my suprise i saw my car advertising the dealership without my concern who gave permission to use my car for marketing with my personalised plates number . is that how you operate at BMW , taking your customers for a ride.

Due to unpleasant dealings with you guys am going to stop paying for the car not unless this matter is resolved amicably

Looking forward to hearing from you urgently, cannot wait any longer…. Regards Mr S. Sithole