Ignorance at BMW SA

My car notified my on a up country trip from the Cape that it needs a service including brakes. On my return two weeks ago I contacted BMW George to arrange a booking. They said they cannot schedule now and will phone me. They never did. I contacted them last week and waited a day for them to get back they book it for today. I took n day leave from work as I have to travel 150km to George. Last night I saw a WhatsApp sent at 15h00 “ Middag Mnr Naude. BMW is gesluit vir die volgende 2 dae. Ons sal met u in ****ak wees om vroeg volgende week te herskeduleer. Jammer vir die ongerief. Groete BMW George” What does this mean, they stuffed me around. Why did they not just told me to go to another dealer, or make alternative plans. Now they are making promises again. Are my car going to be serviced next week or am I going to be whatsapp 2 hours before. I phoned BMW customer services and the lady tried patronizing me as if I haven't heard of Covid. Covid is around for nearly a year now but BMW ignored it and now I am stuck with a car I cannot drive.