How appauling

This morning my wife went to your dealership to replace her old car battery. The black male working in the parts department tried to make it as hard as possible for my wife by insisting that she gives him the full battery make and model because without that he would not be able to assist her. Like most people even know that kind of information. Luckily one of the other employees intervened and entered the VIN number to retrieve the battery information. The a job card was required to replace the battery. I was then told to book the car in for a whole day. That is when I realized this dealership is a bunch of clowns with no intention of delivering customer service. I took the battery and drove to BMW Clearwater and the service manager quickly asked one of his technicians to replace the battery. An exercise that took a whole 2 minutes.