Horrible service from BMW SA and Menlyn

Sjoh what a shocking experience the past 18 months.... First bought a brand new X5 for my wife, issues BMW never could solve and finally they bought it back providing I buy the new Mini Couper Countrymean my wife liked. So here we go - bought the Countryman, wife loved it. Message pops up around 4-5 weeks ago saying car is recalled for brake software and part. Get 2 calls from BMW asking me to urgently book in the car. Make a booking at BMW Menlyn, they tell me 3 days. BMW SA call me to check if I made a booking at said yes, but cant understand why it takes 3 days - BMW SA says no cant be that long they will get back to me....still waiting Booked in the car. Get told the afternoon they dont have the part (how this possible??). Part arrive 2 days later. Software upgrade starts and fail. Car goes to BMW SA....fails again. No body gives me feedback or call me. I call them the Friday, 5 days later....then told for the first time a new part is ordered from Germany....waiting time 4-5 WEEKS!! After I put up a fight they give us a 220d courtesey car, with a broken front fender....and try to fir 2 teenagers in the back of that car! Called BMW SA a week later to ask what is really going on. I am told by BMW SA the person working with the case will call the dealsership and give me feedback. 4 days later no feedback from BMW SA nor BMW Menlyn.

I am absolutely appauled by the service of such a premium brand. I wish they would just give me back my money and I can go buy a Porsche Macan/Cayenne or Audi - both from whom I have only received excellent service. I bought from BMW since 1998 but the brand on both Mini and BMW is destroyed for me. Horrible horrible service.