Horrible service from BMW SA

Had issues with my new 2022 bmw on the 11/09/2024, still on motor plan. The technician assessed the car and advised it should be towed to BMW. On Monday morning tow truck just came to my place, no call or communication from BMW. Few hours later I got a call from Wa**** Abrahams at BMW century city advising that I have to pay R1400 per hour for assessment which can take up to 3 days. The car is still on motor plan and no one advised about any payment before the car got towed. I just want my car back to my place, spoke to Maureen at customer service, she confirmed with her supervisor *****o. It's now my responsibility to bring it back. It not was communicated that I have to pay R1400 per hour for 3 days, I wasn't going to aggree on towing. Worst part is my my car is being driven at the dealership now. From 27% to 20% on fuel. I am monitoring it on the bmw app. I want my car back.