Horrible customer service at BMW.

I was naive to trust BMW for a professional customer service. It was probably just the one ******** person they called to deal with my query, but the experience changed my perspective of the people BMW Auric Auto trusts with with the position of power. I took my car for service with all parts intact. Upon fetching it, it makes a weird rattling sound which it never had when i took it in. I opened the bonnet to check on the engine components and I see a loose part. I figured they probably forgot to slot it back into place after they ran their diagnosis and I went back to ask for them to slot the loose part back into place. This ******** person they called immediately says his guys didn't touch my car and he started telling me how mechanics work and that parts can break at anytime driving from Joburg and that it could have been time for the part in my car to come loose. It must have been for some magic then if his guys just diagnosed the faulty part in the engine by simply looking at it and all of a sudden it is time for it to fall off its slot! To make matters worse, he walked off telling the service agent who was helping to charge me R10 000 to put back the part in its slot. it is sad for a big company like BMW to have such *********** people who are inconsistent in their replies people like that guy. I am writing this review knowing that i am one person and BMW now a typical big company which doesn't give a sh***t about one little complaint.