Help in time of frantic-need

<p>My beloved BMW 330i died the last Friday afternoon (22 October 2016) right around the corner of the BMW Club Motors Fountains, Muckleneuk Branch.</p> <p>My insurance sent a lowbed-towtruck and once it arrived, we discovered the hook that ***** into the bumper to pull it onto the lowbed was nowhere to be found.</p> <p>A small simple hook but without it - I was still stuck even with a towtruck at hand...</p> <p>I realised I am walking-distance from this branch and went to their service centre section.</p> <p>Timothy Baloyi (After Sales Consultant) came to my rescue by lending me this specific hook that will fit my car from their centre, understanding that I will only be able to return it this week...</p> <p>TIMOTHY BALOYI, you dazzled me with your helpful, friendly, trusting, positive attitude, you were standing out as a Knight in Shining Armour amongst your colleagues (who did not even bother to approach me at the service counter in my time of need - let them watch and learn from you...), and to solve my problem with such grace - AND NO CHARGE!!</p> <p>I thank you from the bottom of my heart as you went beyond the call of duty! </p> <p>May this return to you with countless blessings especially in your professional capacity as After Sales Consultant!!</p> <p> </p> <p>BMW South Africa - Timothy Baloyi has shown true caring service - which should actually be standard and nothing less from a great brand like BMW - but he stood out from his peers...!</p> <p>If there is an award for this - he gets my full nomination as he deserves it 101%!</p> <p>This might encourage me to stay with the BMW Brand in replacing my beloved car - as it now RIP.</p> <p> </p> <p>Thank you once again - Timothy Baloyi!</p> <p> </p> <p>Truely humbled</p> <p>Mariné Horn</p>