Having been a BMW customer since 1993, this has left such a bad taste that I will never buy another BMW

<p>I bought a brand new BMW X1 in February 2017. It has an engine noise which BMW are not able to find out why nor fix. They have had it since May 24th and to date they refuse to take the car back, assist with a trade-in assistance as the value has dropped so much and do not keep to their promises of returning my calls. When I called to speak to the manager of motorplan and warranty, Mr Gavin Crocker, I was told that he does not speak to the public. Apparently their legal department do not speak to the public either.</p> <p>This is what they call customer care and customer service!</p>