Grateful to Tyla Smith for a stupendous service

Dear BMW SA,<br> <br> I have been tying to get hold of Lyndhurst Auto without success since Monday Feb 22. I made attempts again and managed to get through to Sandton Auto, was eventually given Melrose Arch number by Ian(who was very helpful).<br> <br> Only learned today that Lyndhurst Auto no longer exist, my service book has not been adequately signed, I had hoped to drive to Joburg to get it updated since I service my car religiously.<br> <br> I need to convey my sincerest gratitude to Tyla Smith at Melrose Arch. She explained that their establishment is fairly new with new management. After explaining my concern to her, she took time to verify how best she could assist me without dismissing me since their dealer and Lyndhurst are mutually exclusive. <br> <br> Most importantly, she dealt with my concerns with great compassionate, and promptly looked into my service history, explained that the information is on central database and she could easily access it to confirm dates when my car had been for service. <br> <br> I appreciated that she emailed it to me a few minutes ago should my insurance require my service history.<br> <br> Thank you kindly.