Gaslighted by BMW Westrand who refuses to take responsibility.

My car was damaged during a service on 1 April 2025 at BMW West Rand During this service my wiper blades were replaced and I think the damages to the bonnet happened during this time on both sides.

Nobody touched my car until I saw damages 4 days later on 6 April 2025. Your dealership is closed on Sundays and I could not report the damages. As you also know, it was rainy, overcast weather and the damages could not be seen immediately.

BMW West Rand is refusing to take responsibility for the damages caused, insinuating I am a **** and a *****.

During the same service the technician also failed to fasten the aircon airflow box/pipe at the top right hand corner of the engine. Whilst driving on 08/04/2025 the aircon started making weird noises and the aircon started blowing hot engine air into the car.

The car was returned to the dealership on 10/04/2025 and they advised the condenser needed to be replaced due to “wear and tear” and they are refusing to acknowledge that the fitting was loose and the technician failed to fasten it during the service.

How should a customer deal with gaslighting from such a large institution, who refuses to acknowledge their technician made a mistake during a service? This is unacceptable and should be addressed.