From GREAT to HORRIBLE - BMW South Africa

I'm extremely disappointed with BMW SA. Being an absolute loyal brand supporter since my 1st BMW in 2003 we (me, the wife and son) have owned more than 20 BMW's (excluding 15 BMW bikes or so) including an X5m50d and M3. We have always had excellent service and have always felt valued. After selling both our X5 and 535i we were in the market for a car. We delt with BMW Finance and 2 BMW dealerships in the process. Firstly trying to contact BMW Finance, holding on for 10ths of minutes was just the start. A stupid deposit and interest rate offered left a bad taste in the mouth. After investigations it was found that BMW Finance 'forgot' to change my wife's banking details 6 WEEKS prior to her switching to the new account, and when we saw the debit orders not charged WE CALLED IN and only then it was rectified. The debits went through the same day. THEN suddenly the deal were approved with a much better interest rate etc. So while all of this happened the car my wife wanted was sold. OK, now searching again. So secondly BMW does not stamp service books anymore. To verify service history one has to provide the key and or a copy of the papers registered to your name. OK, how on earth??? I have not bought the car, I want to verify details BEFORE I buy. And don't refer to the POPI act - it is for PERSONAL information and the last time I checked a car is not a person. NO DEALERSHIP wanted to help. So how does one in future buy a 2nd hand BMW???? Never before have we had these issues with BMW. Thirdly again the call center. The last BMW we bought is out of motorplan. So BMW advertises the BMW Black service and maintenance plans. Submitted our details. Nothing. Submitted it again. Go a call. No, we have to 'create' a motorplan profile and then we can quote you. It's been a week and guess what - no call and no quote. I understand now why people are buying Haval and Suzuki cars. And I am now sorry I bough a 2nd hand BMW - I could have bought a brand new car for the same money. I hope someone that CARES at BMW reads this. I love the brand but as I am getting older in life, I value being treated with respect and want to feel valued by the Brand I support. The dealings with BMW the last month has left a bad taste in my mouth and unfortunately this will definitely influence my next car purchase. And I still have not replaced my 535i.....