Formal Complaint Follow-Up - ***

The customer service response has been frustrating and unhelpful. Instead of addressing my formal complaint regarding unnecessary service frequency, lack of service bundling, and an out-of-pocket overcharge for a prematurely replaced microfilter, the team simply forwarded internal job cards back to me without any explanation or resolution.

Passing along raw documents without engaging with the clear evidence of premature billing on my invoices shows a total lack of accountability and efficiency. I expect Head Office to actually investigate the overcharge and address the fragmented service practices rather than sending copy-paste automated replies.