Financial Services Disaster

<p>Good day BMW, </p> <p>It is with deep regret and frustration that I write this complaint.</p> <p>Yesterday i recieved an email from a debt collection agency of sort, informing me that they were instructed by yourselves to pick my car up!!!!</p> <p>I have changed my banking details and before i left for abroad i spoke to a gentleman from BMW who assured me that he has app**** the ammended details.</p> <p>I also changed my email address to : ***.</p> <p>Could you please do the following with immediate effect on my account!</p> <p>1. cancel a debit order instruction on my account, (A simple update cannot be performed by your contact center individuals)</p> <p>2. Send me the banking details and refernce number before COB.</p> <p>3. provide a complete report on this occurance and my latest account statement. (The last statement that i have recieved was dated 03-03-2016 and has zero interest or arrears of any sort!)</p> <p>Please provide me the email address of Marcel Dzik and Charl Barnado i wish to escalate the matter to these managing individuals.</p>