Failing to refund customers

In December 2014, I decided to drive down to Cape Town with my family. My left tire bust 45 km away from Colesberg - I called BMW on Call and it took them 4 hours for them to be able to find a tire and tow my car.<br> <br> After so many attemps, I decided to call towing services myself and was towed back to Colesberg - From there, I purchased 2 tires. BMW confirmed that they were going to take care of the towing service charges. I spent R950 for the towing and until today, BMW has failed to refund this money. They have been sending me from post to pillar.<br> <br> See message from one of their Team Leader:<br> <br> Good day Sir <br> <br> I will escalate this to my manager concerning your refund.<br> <br> BMW Group<br> South Africa<br> Mr James Kamanga<br> BMW ON CALL<br> After Sales<br> Team Leader