Extremly bad customer service and product

I ride motorcycles from 1981 starting with off road cycles to superbikes and now touring bikes.

All my years I had Japanese manufactured bikes. I purchase in 2015 a BMW K1600GTL top of the range motorcycle at that time, and that was my first BMW and most definitely my last.

My motorcycle went for each 10 000km service at a BMW dealer even when it was out of warranty. Currently on 56 000km.

The problem now is that the 5th gear of the bike striped. How do a 5th gear strip, is beyond my reasoning as it is not a power gear and more of a overdrive. If the 1st 2nd or 3rd gear strip I can still believe it but a 5th gear. In my 38 years of biking I never ever even heard of a 5th gear that stripped. The cost of repairing this 5th gear is extremely high, which I’m prepared to pay. I’m most definitely going to sell the bike as soon as the repairs is done, hopefully before the end of this year.

I handed my bike in to Sandton BMW for the repairs on 5th of December it is now the 12 February 2019 and still no bike. That is extremely bad customer service and I’m extremely disappointed in the brand BMW as well as the service I receive from a global manufacturer such as BMW. I expected much more from a global brand on the product and the service.

As mentioned above this is most definitely my last BMW brand that I will ever purchase and I will go back to Japanese manufacturing motorcycles that never ever gave me any trouble, even with extreme hard riding.