Extremely disappointed and Appalled by BMW

I am highly disappointed and appalled by the kind of service I received from Sandton Auto (BMW) - ( ********** )

On the 5th of March 2018, my BMW 116 displayed a "drive train check soon" warning on the cluster, so on the 7th of March I took it to Sandton Auto so they can check what the problem was. I was assisted by the Service Advisor, Shelly, who then booked the car in. Two days down the line, I called in to check if there was any progress on my car, much to my dismay, I was told that the car isn't ready however has been diagnosed with a "Water pump and Solenoid valve" fault. They told me they will give me a ring as soon as they have fixed it. Days went by with no communication from them whatsoever, so I called them. They told me they still busy and on other days, they wouldn't answer my calls.

Fast forward to Friday the 13th April, I called them again and the very same Advisor, Shelly, told me that my car doesn't start anymore and they don't know what to do.

I am extremely angered at the service I got because, they booked my car in with the hope of fixing everything and if I hadn't called them on the 13th, they wouldn't have bothered themselves with letting me know what is going on with my car. That car is a 2012 model and I am not expecting to have this kind of dismissal from you. I am not happy with the service and that has definitely led to me disliking the product itself.

ANGRY CUSTOMER