exceptional service

On Wednesday afternoon my car reflected a warning light for the engine. I took it to BMW clearwater Thursday afternoon and Adele assisted me with a smile. As I told her I am from Bloemfontein, she immediately started making calls etc. to have me sorted as I needed my car asap. This morning Adele called me and told me what's wrong and she will try her beat however most probably I will only get my car Monday. At 15h30 Adele called again...Sir, your car is in the wash bay and then will be ready for collection. I am very pleased with this exceptional service delivery. Adele kept me informed the entire time and speedily assisted to have my car sorted. Truely an asset to your company. Well done!!!<br> Regards <br> Willie vd Merwe<br> ***