Disheartening and the most awful and unprofessional servicee

I have lost my certificate of ownership that I haven't changed to my name. I called BMW in August to request for a duplicate. I was told it's R350 and it'll take 21 days to get it, to which I was puzzled because it's 10 days at the traffic department. It's been 2 and half months now since I paid and. Requested that copy and I haven't gotten it. No one updates me, I have to make calls to followup. Exevrytime I call it's one story after another. The proxy man is no longer withbthem and they're launching an online (that was last week and a week before last), the reason now has changed to they're trying to get the new Proxy man to go and do the duplicate, meaning I'm going to have to wait 21 days again. My car is ****** and I don't know what the hell is happening to it. Now.one, literally NO ONE has an answer. I've spoken to Management (Khabonina and Lebo) who are also mumbling. Nk one has an answer. I'm always told "NEXT WEEK". I'm the one doing the follow-up. They don't even do the courtesy of calling me and updating me. That's so disgusting and unprofessional to say the least coming from a company as big as BMW. It's so irritating that I have to wait for over 2 months for a certificate of ownership, something the traffic department gives in 10 days.