Disgusting Service from BMW Clearwater

First and foremost I'd like to state that I have never had an issue with the service I have previously received from BMW Clearwater, although on WED 8 JUNE I was disregarded and disrespected by your service manager and technician . I brought my car in for a check before my weekend trip, as I have always done previously, and was informed that I should change the brake pads, which I agreed to. No problem.

The issue comes as your technician discovers that the one nut has been tightened to much and then strips the nut, upon that I now get informed that the nut was found stripped, the nerve of your technician and the support he got from your manager is unsettling as a customer.

I then calmly explained to your service agent that the wheels have never been changed or altered since the purchase of the vehicle, basically that no body has ever changed tyres, and that i am still using the same tyres which were brand new at the time. The agent then says that, its possible that i am unaware of the fault, and that "some other technician probably damaged the nut, when i changed the tyres" to which he just continued to quote the charge of removing and replacing the nut.

At this point I realized that your agent did not care less, whether to investigate or not, it had nothing to do with the cost or that it is possible that I bought a car with a stripped nut, he only continued to add that this is my fault and I'm lying about the ownership of my car. I came to collect my car and left.

The manner in which I was treated was disgusting and disrespectful, I work in the auto industry and would never treat my customers with such disregard, Its appalling. if I could give less than 1 star I would, and if the same staff is at that branch, I'm Not going there again.