DISGUSTING DISPLAY OF POOR BUSINESS

My husband purchased a brand new bmw S100RR that was collected on the 8th of February 2025. Needless to say the reason for my post is we are in incomplete disbelief of the disgraceful and uneducated not to mention ********* service we have received let alone the issues that bmw Fourways gave us a brand new bike with: Bike was collected 08/02/2025 3 days later bike was returned due to the bike using coolant - same day imperfections on the paint work were pointed out by my husband to bmw fourways whom NOTIFIED BMW SOUTH AFRICA. BMW South Africa confirmed that it was a factory fault on the paint job and their response was that they would like to re-spray panels that are defective on a THREE DAY OLD BRAND NEW motorbike After a refusal of the bike being re-sprayed, they agreed to change the panels to brand new panels which were scratched. The day of installation of the new panels my husband got home with a ***** that was only halfway into one of the fairings again, proof is had of the above mentioned After returning back to BMW Fourways for a run in service today, 11 February 2025 he got home with the fairing on the right hand side of the bike with a bolt that was not even put in and there is another cover on the right hand side of the bike that was not clipped incorrectly Again proof is had of the above mentioned. To add to everything already mentioned upon completion of the service today when he was about to take the bike home, he was informed that all of a sudden the fan of the bike does not switch off. After a couple of minutes of waiting all of a sudden he was told that everything is perfectly fine. To add to everything that’s already mentioned my husband notified BMW Fourways that while riding the motorbike on Sunday it just completely shut down and he had to pull over in the middle of the busy intersection. He notified BMW Fourways of this and today on completion of the service not once was this mentioned nor that it was checked as I presume this is a severe safety issue.

I’m not sure how BMW South Africa runs their business or wants to do their business but this is completely ********* and a complete disgrace and display of poor customer service on BMW South Africa’s End. Let alone professionalism considering he was offered a re-spray of panels that are brand new instead of offered brand new panels in the first place. It seems like BMW South Africa offers nothing but troubles and headaches and if I can give anyone any recommendations, go elsewhere or take a severe box of myprodol.

As for BMW, South Africa, I am now directing this directly to you. I will await for you to contact me regarding this matter I will not be removing any posts, and I will be posting this on other platforms too