Disgusting Customer Service

Good Day, my mom (Shashika Ramesar) wrote to BMW South Africa on the 11th of December 2023 and has since received no written feedback re her complaints. She has on numerous occasions since her written complaint contacted customer services with no feedback; call center agents have promised to return her call and never did. My mom physically went into BMW South Africa and met with Kiran da Dunman who confirmed that the matter will be escalated and resolved within a week of their face to face meeting. Kiran promised a technical report and an escalation to the trade committee which never transpired. This morning we received another notification to replace engine oil, whilst my mom is yet to receive any form of feedback from BMW South Africa re any of her complaints. It is highly unprofessional and unacceptable for such a massive group to not even comply with their SLA of 48 hours and provide no feedback to its loyal customers. I am extremely disappointed with the service from BMW South Africa and request that this matter be urgently escalated.

Regards Diyajal Ramesar