Disgusting and condescending to customers

I am absolutely disgusted in BMW'S service. I took my 535GT into the JSN dealership 3 weeks ago and was told it would be ready in 4-5 days for lost keys. I then rented a car to get to and from work and have spent over R6000 to date on this rental and had to cancel my holiday plans as my car was not ready on the day given(I forfeited R19 000 that I had already paid for this holiday). <br> It's been weeks now and finally last Friday they told me they would deliver a loan car to me on Monday by 10 am which is today. I went to the dealership today after the car was not delivered...I asked them what I should do now and the manager Grant Greeff told me that if he had a magic wand or a crystal ball he'd be able to tell me when they'll have a loan car again or at least predict the future. Wow!!! I am absolutely revolted in your condescending and bullying talk to customers.<br> I'm blown away by your disgusting service and I can't help but feel like this is not how you treat your white customers!