Disgusted

<p>I have been a BMW owner since the age of 20, and between my wife and I, we have had 8 BMWs and a mini in 9 years.</p> <p> </p> <p>On Saturday I hit a huge pothole and my run flat burst. I called BMW assist at around 3pm and asked the lady who answered if she could see if they had tyres for my X5 in stock. She asked for the registration and confirmed the vehicle type and said she would call me back. I am still waiting for that call?</p> <p> </p> <p>BMW SA - I pay over 21k monthly to BMW financial services, and I'm frank;y disgusted by the lack of service. I expect a communication today on what happened, what is being done to fix the clear gap in processes and what you will do to restore my goodwill? Let me remind you the X5's motorplan expires next year - after this scenario, not sure I want to be associated with the brand.</p> <p> </p> <p>Please email me, I am in meetings for most of my days.</p>