DISGRUNTLED CUSTOMER

I had my vehicle sent in to be repaired at BMW in December 2014, I insisted on a diagnostic test, once I received the results which revealed I needed to resolve the oil issues in the vehicle, I also requested BMW to resolve the right hand side airbag which had been faulty, In February 2015, I had to take the vehicle back to BMW as there was an oil leakage, I paid in full for these repairs. Last week the oil light and the airbag issue was again faulty, I was advised that Mr Vis Pillay resigned a day after my vehicle was taken to BMW, I received a call from Ben on Friday advising me of a quote of R7000.00 to repair the airbag issue and oil light, I advised him that I was not prepared to pay BMW for something I have already paid for me and he needs to communicate this to his new manager. There was no feedback from BMW Kunene until I called Ben today to be advised that I need to foot the bill as this is a new problem, BMW Kunene has costed me over R23000 plus they want a further R7000.00 to pay for something that should have been repaired. I am totally disgusted with the levels of customer service and would not recommend anyone going to them!!!!!