Disappointed by BMW

My wife purchased a brand new BMW in 2013

The vehicle is still under the original motor plan. However we have purchased an extension on the motor plan...

The vehicle only has 63000kms on the clock. It's garaged 6 days a week and only used on a Sunday. The car is looked after by BMW joburg City auto and their service is excellent.

I've got 2 major disappointments on the vehicle. The drivers seat is pealing (leather coming out) and the bottom rubber on the drivers door is cracking. This is something that I never ever expected from BMW. Normally the brand has never disappointed me. I've owned 3 BMW vehicles previously and its the first time I've come across something 0f this nature. Very unlike the high standards that BMW usually sets. It's unacceptable. I mean the reason for us choosing BMW was because of it's excellent quality. This is something that I cannot live with...

It will be highly appreciated if BMW can attend to this matter as soon as possible as I have a wedding coming up at the end of April and I would like to have the vehicle in mint condition for the function.

A speedy response will be appreciated

Regards Sulaiman Patel ********** ********** **********