Digusting Customer Service

It’s so sad that BMW at this day and age think that they are a big Goliath that can go around scheming lying and think that they can get away with it. I am wondering if they treating their white customers the way that they have been giving us such ******* customer service since January 2022. when we reported the car and between Clear Water, Northcliff and Centurion and now all of a sudden miraculously they claim they know what’s wrong with the car. I guess that the customer service BMW reserves for black people as I think all 3 branches knew exactly what was wrong with the car. It’s disgusting that after the car has gone to 3 of their branches now for the fifth time and the entire time from January we are telling them the sign that the car was showing and they played we don’t know what’s wrong with the car game just so the car can reach 100 000 and they can shift responsibility. The BMW employee at Northcliff looked at me straight in the eye and claimed that there is nothing wrong with the car says a lot about the integrity of the Brand. Centurion claimed they diagnosed the car and sorted out the car, and Clear water just acted like they don’t know what wrong with the car and eventually when the car went to them the fifth time they claimed it was just a software issue. Now conveniently that the car is over 100 000 K’s now Clear water can diagnose the car how convenient that they now want to shift the responsibility of a problem that we have been talking to them for months. Clearly this is one of racial ******* because BMW is thinking they are a big Goliath that is untouchable and they can bully us after they did not resolve the issue that we kept on taking the car back to them for months. Wow for such a big brand I must say this is disgusting that BMW is resorting to scheming and bullying wow Goliath. As I have previously spoken multiple times to different people at BMW since January, when we bought the brand it was for reliability. Our car is not a luxury we need it. And now we are inconvenienced with no car and as usual the lying and the scheming is continuing. The last time we were told we need to pay a deposit to get a hired car. Again BMW why should I lose money and be inconvenience because I am Black. I drive a comfortable car and I need a comfortable car, otherwise I would not have bothered buying your brand. It time that BMW stopped being a bully and sort out the car and while they sort out the car get me another car that is as comfortable as my car.

BMW’s core values comprise “responsibility, appreciation, transparency, trust, and openness. Instead of wring that values somewhere how about start living the values and show the appreciation and take responsibility. Showed no openness when Northcliff and claimed there is nothing wrong with the car. To think that I bought my car at that branch wow Northcliff are you not embarrassed of yourself if that how you treat the hand that put money in you pocked. I am wondering who is managing that branch, from the receptionist with a bad attitude to the service department that act like they are doing you a favour. The branch manager of that dealership must be very proud .