Debbie BMW SANDTON BAD SERVICE

My car was booked for repairs at Bmw Sandton on the 9th of November, I called today to ask about developments and I spoke to Debbie who said my car will not be ready as they closing at 12 today, I then asked her why it took so long for the car to be ready.She then said my insurance took long to authorise hence I still don't have my car.

I asked her when they sent auth to my insurer if it's them that waisted time.She then said she does not have the information.I then asked her how does she know that the insurance waisted time with Auth? She then repeated her statement: " I do not know, I do not deal with such issues" . I then said she must refer me to the right person so I can ask why they say my insurer delayed the process.

She said hold and 5 sec later she dropped the phone on my ear.She never called back? Is this the kind of service BMW gives its customers.

Debbie was over talking and not listening as I speak. She came on the phone with her **** tone and acting as if she wants to help while she just wanted to get rid of me.

I beyond shocked and I am appauled by her behaviour and level of service she offered me. S Drop a call on customers ear after being dismissive.