SS
Shinay S

1 reviews | Active since Aug 2017

28 Aug 2017, 11:12

Day light *******

It was about two weeks ago and we had a problem with our car BMW to be exact , something to do with the water system having oil in it , wanting to do it the proper way without everyone working on your car we decided to actually take the car to the same car dealer ship which is BMW in tygervalley , eventually the car went in and stay there for about two days , the car went for its daily checks the technician had no problems at all and all that they could pick up was obviously the same problem we went in for , an amount of money had to be paid and not your average amount that had to be paid if it was your "back yard " mechanic. Then the car came home found out the next day of having the car home te problem still remains which then we decided to take the car back in because how do we pay for something that is still there which is totally unfair and ridiculous. We took the car back and then was told to us that it will be looked at again and whatever it is we will do without any charges whatsoever because any normal person would expect a guarantee because the car then only came home yesterday and just the next day had the same problem. Then car stayed there for about week , got calls from BMW saying there's more problems that has be found because according to them it's not only the water system is stomethibg else that has to be replaced and remember first time around the car went to its check ups and NOTHING was found , never the less the car had to flushed again and we were billed another amount " without any guarantees " because they were suppose to use their equipment again which we understood even though it was unfair because we just had paid for something that wasn't fixed. Anyway car went in and a week later was told to us there's a pipe that broke and water has been found on the gear box which we DIDNT GO IN FOR . How does a car go in for something totally different but come out with a much bigger problem and then also quoting us about R15000 for a problem we didn't cause where as I could of taken the car to the " back yard " machanics and would expect this from them but this is highly qualified people who we trust in our cars so we don't have to lead over to people who doesn't have any papers to actually be working on our cars , then again it was told to us that they don't do car boxes and we need to take the car some place else so now as a customer I am very unhappy with the service I received I know need to take a broken car and fix it with my own money because BMW tygervalley decided to find another problem and then also making it mine I now need to sit with a car that never had a single gear problem , this is unexceptable I will refuse to pay for something I didn't cause , they want to keep me liable for their doings and I'm not going to allow them to over charge and damange people cars because I am probably one of the many victims that got away with many more problems than coming in with. I am very upset and want them to be exposed with the ******* they busy with , for BMW specialist it's uncalled for and unexceptable . Please contact me as soon as possible because I can't allow them to get away with this , kind regards shinay suekers. BMW tygervalley

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