Customer Service From BMW

To Whom it may concern

I am very unsatisfied with some of the service and more specifically to feedback time that I am receiving from the Sovereign BMW dealer in Bloemfontein.

Initially I received some of the best service I could imagine for, I would actually like to commend and hope that you take notice of Cristo Smit for the immaculate service that I have received. The only problem that I have is the refund I was guaranteed for the licensing and new number plate purchase I had to do after buying the car from the dealership. I do not hold Cristo accountable but I do BMW, for the payment because it is obviously done in another department to him, but the matter needs to be sorted out, according to the emails the refund should have been done within 3 – 5 working days, I sent the invoices on the 27th of February and Its now the 16th of march already, that’s 14 working days. I have emailed their customer service twice now but i have not received any feedback.

Can the matter please be resolved as soon as possible.

Regards,