Customer care is non existant

I bought a car through Rita and the arrangement was that I should do the licensing of the car in my town and that I would be re reimbursed for the registration fee and number plates. She left the company and my sale was given to Sonja.<br> <br> I provided the documents for payment and received only the number-plate costs. Rita then said that the payment of the registration will not be paid to me and that they have nothing on record of this arrangement.<br> <br> I thought that the buy of my car will be with a respectable franchise and that they will keep to their arrangements to me.<br> <br> But the customer care I received was more like an sleazy 2nd hand dealer on the corner of 2 unknown street names.<br> <br> The agreement between me and Rita is not honored<br> I should have had my lawyer with me just to check that everything is on paper and no loopholes that they can sneak through<br> <br> The benefit of the doubt is always theirs<br> <br> If i phone to speak to the manager (\Canvas") then she is not available and no attempt to return my call.<br> <br> This not what I thought I would get from a BMW brand! What a shock<br> <br> <br> <br> """