Complaint Regarding Unilateral Increase in Monthly Installment and Lack of Resolution

Dear BMW

I am writing to express my deep dissatisfaction with the recent changes made to my monthly installment without prior notification, as well as the lack of satisfactory resolution provided thus far. On 01/04/2024, I was taken aback to discover that my monthly installment had been unilaterally increased with a ridiculous amount of R1 815.40 without any prior communication or explanation from your institution. Upon contacting your customer service department, the first administrator I spoke with vaguely mentioned a restructuring and even suggested that I return the vehicle, despite my consistent and punctual payment history over the years.

Subsequently, I sought clarification and resolution by reaching out to various representatives within your finance department, including Amanda, Lebo, and Sina. Regrettably, none of them were able to provide me with a satisfactory explanation or assistance in resolving the matter. Despite assurances from Sina that a manager would contact me, I have yet to receive any communication on this matter.

The lack of transparency and communication regarding the significant increase in my monthly installment, coupled with the inability of your representatives to address my concerns adequately, has left me deeply disappointed and frustrated with the level of service provided by your institution.

I trust that you will take prompt and decisive action to rectify this situation and provide me with a satisfactory resolution. I look forward to hearing from you at your earliest convenience to discuss this matter further and reach a mutually acceptable solution.