complaint

I bought a BMW 118I last year from Daly BMW in Klerksdorp, the sales person there when I bought the car with 74000 kilometers told me that I still had 2 service remaining on the car. to my surprise when I took the car in for its second service I was told that it has passed its 100 000 and that I must pay for the service myself, I went to the principal dealer who said that they will speak to BMW SA to service the car for me and if they refuse he will give me a discount from the quotation. while at the shop I met the sales person whom I confronted about the two service he told me about when he convinced me to buy the car and he denied everything. I asked if this is what they do to customers in order to buy their product and he did not answer me, I also said that this was misrepresentation of what the product is and that I was misled into buying a car that only had one service left. He told me about the 5 year and 100 000 service or cut off kilometers as they put it, but I said to him that what he said to me when I bought the car is what I was captured in my mind about the service and not the cut off kilometers. The guy left me there, the principal dealer said that I must wait for him he just got into a meeting now. BMW has misled me by misrepresenting what the actual service plan was on the car I bought and now I'm expected to pay around R4100 which I did not budget for knowing that I still had one service left with them, I'm entirely not happy with how this was handled as I also spoke to BMW SA and a lady working there told me that there is absolutely nothing that they can do as they did nothing wrong even after I told her that I was MISLED and that the product was MISREPRESENTED by their sales person.